Refund policy
At Samaah, we take great care in crafting and delivering premium fragrance experiences.
Due to the personal and hygienic nature of our products, all purchases of linen & room mists are non-returnable and non-refundable once opened or used.
🔁 Returns
We do not accept returns for:
- Change of mind
- Fragrance preference
- Opened or used products
📦 Replacements (If Applicable)
We will gladly provide a replacement in the following cases:
- Product received is damaged
- Product is defective
- Incorrect item delivered
- Leakage during transit
📸 Proof Requirement
To process a replacement request, please share:
- An unboxing video (from package opening)
- Clear images showing the issue
within 48 hours of delivery
⏳ Replacement Process
Once your request is verified:
- A replacement will be arranged within 5-8 business days
- No additional cost will be charged for eligible cases
✉️ Contact Us
For any concerns, reach out to us at:
dmfunverse2025@gmail.com
We’re here to ensure your experience with Samaah remains seamless.
🌸 Fragrance Disclaimer
Fragrance is a personal experience and may vary from individual to individual.
To help you choose the perfect scent, we recommend trying our
5-in-1 Discovery Set before purchasing full-size products.